Privacy Policy
This Privacy Policy defines the procedure for collecting, processing, storing, using and protecting personal data of users of the website https://russian-concierge.com/.
The personal data operator is LLC “IpakRus”, TIN 313014797, registered in the Republic of Uzbekistan.
By using the website, submitting forms, sending requests, contacting us by email, phone or messenger, the user confirms that they have read this Privacy Policy and agrees to the processing of personal data under the terms set out below.
1. General Provisions
1.1. This Privacy Policy applies to all information that LLC “IpakRus” may receive about users when they visit the website, submit an application, request a consultation, contact the company or use any available services.
1.2. This Policy applies to the website located at:
https://russian-concierge.com/
1.3. The purpose of this Policy is to inform users about what personal data may be collected, for what purposes it is processed, how it is protected and what rights users have in relation to their personal data.
1.4. If the user does not agree with the terms of this Privacy Policy, the user should stop using the website and should not submit personal data through the website forms or other communication channels.
1.5. This Privacy Policy is an integral part of the website documents and may be used together with the User Agreement and the Public Offer.
2. Terms and Definitions
2.1. Website means the website located at https://russian-concierge.com/.
2.2. Operator means LLC “IpakRus”, which independently or jointly with other persons organizes and carries out the processing of personal data.
2.3. User means any person who visits the website, submits an application, sends a request or otherwise interacts with LLC “IpakRus”.
2.4. Personal data means any information relating directly or indirectly to an identified or identifiable individual.
2.5. Processing of personal data means any action or set of actions performed with personal data, including collection, recording, systematization, storage, clarification, use, transfer, blocking, deletion and destruction.
2.6. Confidentiality of personal data means the obligation not to disclose personal data to third parties without the user’s consent or another legal basis.
3. Personal Data That May Be Processed
LLC “IpakRus” may process the following personal data:
4. Purposes of Personal Data Processing
Personal data may be processed for the following purposes:
LLC “IpakRus” processes personal data on the basis of:
Personal data may be processed with or without the use of automated systems.
Processing may include:
7. Transfer of Personal Data to Third Parties
7.1. Personal data may be transferred to third parties only when it is necessary to provide the requested services or when such transfer is required by law.
7.2. Third parties may include:
7.4. LLC “IpakRus” does not sell users’ personal data to third parties.
8. Cross-Border Transfer of Personal Data
If the provision of services requires the transfer of personal data to another country, such transfer may be carried out to the extent necessary for fulfilling the user’s request.
By submitting personal data, the user agrees that their data may be transferred to third parties located in other countries if this is necessary for the provision of services, including travel, education, medical, employment, business or concierge support services.
LLC “IpakRus” takes reasonable measures to ensure that personal data is processed securely during such transfer.
9. Payment Data
When paying for services by bank card, payment data is entered on the secure payment page of the payment provider.
LLC “IpakRus” does not receive or store:
10. Cookies and Technical Data
The website may use cookies and similar technologies to ensure correct website operation, improve user experience, analyze website traffic and improve the quality of services.
Cookies may be used for:
11. Data Security
LLC “IpakRus” takes reasonable technical and organizational measures to protect personal data, including:
12. Data Retention Period
Personal data is stored only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required by law or necessary for the protection of the legitimate interests of LLC “IpakRus”.
After the purposes of processing have been achieved, personal data may be deleted, anonymized or destroyed, unless further storage is required by applicable law.
13. User Rights
The user has the right to:
zakharov@russianconcierge.ru
14. Withdrawal of Consent
The user may withdraw consent to the processing of personal data by sending a request to:
zakharov@russianconcierge.ru
After receiving the request, LLC “IpakRus” will stop processing the user’s personal data, except in cases where continued processing is required by law, necessary for the performance of an existing agreement, handling claims, fulfilling obligations or protecting legitimate interests.
15. Responsibility of the User
The user is responsible for the accuracy and relevance of the personal data provided.
If the user provides personal data of third parties, the user confirms that they have obtained the necessary consent from such third parties or have another legal basis for providing such data to LLC “IpakRus”.
16. Third-Party Websites
The website may contain links to third-party websites, services or platforms.
LLC “IpakRus” is not responsible for the privacy practices, content or security of third-party websites. The user should review the privacy policies of such third-party websites independently.
17. Changes to this Privacy Policy
LLC “IpakRus” may amend this Privacy Policy from time to time.
The updated version of the Privacy Policy becomes effective from the moment it is published on the website, unless otherwise stated in the updated version.
The user is advised to review this Privacy Policy periodically.
18. Contact Details of the Operator
Full name:
LLC “IpakRus”
TIN:
313014797
Country of registration and business activity:
Republic of Uzbekistan
Date of registration:
May 4, 2026
Main type of activity:
Consulting
Director:
Ivan Konstantinovich Zakharov
Legal address:
NAMANGAN VILOYATI, NAMANGAN SHAHRI, OBINAYOT MFY, AMIR TEMUR KO‘CHASI, 3-UY
Actual address:
NAMANGAN VILOYATI, NAMANGAN SHAHRI, OBINAYOT MFY, AMIR TEMUR KO‘CHASI, 3-UY, IT Park resident
Phone numbers:
+7 977 586-98-64
+998 502-708-937
Email:
zakharov@russianconcierge.ru
Website:
https://russian-concierge.com/
This Privacy Policy defines the procedure for collecting, processing, storing, using and protecting personal data of users of the website https://russian-concierge.com/.
The personal data operator is LLC “IpakRus”, TIN 313014797, registered in the Republic of Uzbekistan.
By using the website, submitting forms, sending requests, contacting us by email, phone or messenger, the user confirms that they have read this Privacy Policy and agrees to the processing of personal data under the terms set out below.
1. General Provisions
1.1. This Privacy Policy applies to all information that LLC “IpakRus” may receive about users when they visit the website, submit an application, request a consultation, contact the company or use any available services.
1.2. This Policy applies to the website located at:
https://russian-concierge.com/
1.3. The purpose of this Policy is to inform users about what personal data may be collected, for what purposes it is processed, how it is protected and what rights users have in relation to their personal data.
1.4. If the user does not agree with the terms of this Privacy Policy, the user should stop using the website and should not submit personal data through the website forms or other communication channels.
1.5. This Privacy Policy is an integral part of the website documents and may be used together with the User Agreement and the Public Offer.
2. Terms and Definitions
2.1. Website means the website located at https://russian-concierge.com/.
2.2. Operator means LLC “IpakRus”, which independently or jointly with other persons organizes and carries out the processing of personal data.
2.3. User means any person who visits the website, submits an application, sends a request or otherwise interacts with LLC “IpakRus”.
2.4. Personal data means any information relating directly or indirectly to an identified or identifiable individual.
2.5. Processing of personal data means any action or set of actions performed with personal data, including collection, recording, systematization, storage, clarification, use, transfer, blocking, deletion and destruction.
2.6. Confidentiality of personal data means the obligation not to disclose personal data to third parties without the user’s consent or another legal basis.
3. Personal Data That May Be Processed
LLC “IpakRus” may process the following personal data:
- first name and last name;
- phone number;
- email address;
- country of residence;
- citizenship;
- preferred communication method;
- information about the requested service;
- information about travel plans;
- information related to education, admission or studies;
- information related to employment requests;
- information related to medical service organization, if provided by the user;
- identity document details, if required for the requested service;
- documents provided by the user for the purpose of service provision;
- payment-related information, except for full bank card details;
- correspondence with the user;
- technical data related to website visits;
- IP address;
- browser type and version;
- device information;
- cookies;
- referral source and website usage data.
4. Purposes of Personal Data Processing
Personal data may be processed for the following purposes:
- receiving and processing user applications;
- contacting the user;
- providing consultations;
- preparing an individual offer;
- agreeing on the scope, cost and terms of services;
- concluding and performing an agreement;
- providing information, consulting, organizational and concierge services;
- arranging travel, accommodation, transfers and related services;
- assisting with education, employment, medical support, business support and travel services;
- preparing and translating documents;
- communicating with third parties involved in service provision;
- processing payments;
- issuing refunds, if applicable;
- handling claims and user requests;
- improving the quality of services;
- improving the website;
- ensuring website security;
- fulfilling legal obligations.
LLC “IpakRus” processes personal data on the basis of:
- the user’s consent;
- the need to process the user’s request;
- the need to conclude and perform an agreement;
- the need to provide services requested by the user;
- the legitimate interests of LLC “IpakRus” related to website operation and service provision;
- compliance with applicable legal requirements.
Personal data may be processed with or without the use of automated systems.
Processing may include:
- collection;
- recording;
- systematization;
- accumulation;
- storage;
- clarification;
- updating;
- use;
- transfer;
- anonymization;
- blocking;
- deletion;
- destruction.
7. Transfer of Personal Data to Third Parties
7.1. Personal data may be transferred to third parties only when it is necessary to provide the requested services or when such transfer is required by law.
7.2. Third parties may include:
- payment providers;
- banks;
- educational institutions;
- medical organizations;
- employers;
- hotels;
- transport companies;
- airlines;
- insurance companies;
- translators;
- guides;
- consultants;
- visa and migration services;
- government authorities;
- contractors and service providers involved in fulfilling the user’s request.
7.4. LLC “IpakRus” does not sell users’ personal data to third parties.
8. Cross-Border Transfer of Personal Data
If the provision of services requires the transfer of personal data to another country, such transfer may be carried out to the extent necessary for fulfilling the user’s request.
By submitting personal data, the user agrees that their data may be transferred to third parties located in other countries if this is necessary for the provision of services, including travel, education, medical, employment, business or concierge support services.
LLC “IpakRus” takes reasonable measures to ensure that personal data is processed securely during such transfer.
9. Payment Data
When paying for services by bank card, payment data is entered on the secure payment page of the payment provider.
LLC “IpakRus” does not receive or store:
- full bank card number;
- CVV/CVC code;
- bank card PIN;
- online banking passwords;
- one-time payment confirmation codes.
10. Cookies and Technical Data
The website may use cookies and similar technologies to ensure correct website operation, improve user experience, analyze website traffic and improve the quality of services.
Cookies may be used for:
- website functionality;
- saving user preferences;
- analytics;
- traffic analysis;
- improving website performance;
- advertising effectiveness measurement, if applicable.
11. Data Security
LLC “IpakRus” takes reasonable technical and organizational measures to protect personal data, including:
- limiting access to personal data;
- using secure communication channels;
- using SSL encryption on the website;
- preventing unauthorized access;
- preventing loss, alteration or disclosure of data;
- using reliable service providers and technical tools.
12. Data Retention Period
Personal data is stored only for as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required by law or necessary for the protection of the legitimate interests of LLC “IpakRus”.
After the purposes of processing have been achieved, personal data may be deleted, anonymized or destroyed, unless further storage is required by applicable law.
13. User Rights
The user has the right to:
- receive information about the processing of their personal data;
- request clarification or correction of personal data;
- withdraw consent to the processing of personal data;
- request deletion of personal data, if there are legal grounds for such deletion;
- request restriction of processing, where applicable;
- send questions, requests and complaints regarding personal data processing.
zakharov@russianconcierge.ru
14. Withdrawal of Consent
The user may withdraw consent to the processing of personal data by sending a request to:
zakharov@russianconcierge.ru
After receiving the request, LLC “IpakRus” will stop processing the user’s personal data, except in cases where continued processing is required by law, necessary for the performance of an existing agreement, handling claims, fulfilling obligations or protecting legitimate interests.
15. Responsibility of the User
The user is responsible for the accuracy and relevance of the personal data provided.
If the user provides personal data of third parties, the user confirms that they have obtained the necessary consent from such third parties or have another legal basis for providing such data to LLC “IpakRus”.
16. Third-Party Websites
The website may contain links to third-party websites, services or platforms.
LLC “IpakRus” is not responsible for the privacy practices, content or security of third-party websites. The user should review the privacy policies of such third-party websites independently.
17. Changes to this Privacy Policy
LLC “IpakRus” may amend this Privacy Policy from time to time.
The updated version of the Privacy Policy becomes effective from the moment it is published on the website, unless otherwise stated in the updated version.
The user is advised to review this Privacy Policy periodically.
18. Contact Details of the Operator
Full name:
LLC “IpakRus”
TIN:
313014797
Country of registration and business activity:
Republic of Uzbekistan
Date of registration:
May 4, 2026
Main type of activity:
Consulting
Director:
Ivan Konstantinovich Zakharov
Legal address:
NAMANGAN VILOYATI, NAMANGAN SHAHRI, OBINAYOT MFY, AMIR TEMUR KO‘CHASI, 3-UY
Actual address:
NAMANGAN VILOYATI, NAMANGAN SHAHRI, OBINAYOT MFY, AMIR TEMUR KO‘CHASI, 3-UY, IT Park resident
Phone numbers:
+7 977 586-98-64
+998 502-708-937
Email:
zakharov@russianconcierge.ru
Website:
https://russian-concierge.com/
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